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Frequently Asked Questions

Questions? We're happy to help.

Bereavement & probate

Can you work with the executor or solicitor?

Yes. We're happy to take instructions from executors, solicitors and estate agents, collect keys, and provide documentation for the estate.

Do I have to wait for probate before clearing a house?

Not always, but it's worth checking with the solicitor handling the estate. Many executors get a quote early so the clearance can happen as soon as they're ready.

General

How much does house clearance cost in Newcastle?

There's no fixed price list – every property is different. We give a free, no-obligation quote based on how much needs clearing, access, and what can be reused or recycled. See our house clearance costs page for more detail.

Can you clear a house after a bereavement?

Yes. Our bereavement house clearance service is gentle and unhurried – we work at your pace and set aside photographs, papers and keepsakes for the family.

Do I need to be present during the clearance?

No. Many customers arrange a key or access through a relative, solicitor or estate agent. We keep you updated and can send photos once the work is finished.

Can you remove unwanted furniture and appliances?

Yes – furniture, white goods, carpets and general household contents are all part of a normal clearance.

What happens to items that can be reused?

Where suitable, reusable items may be given a second life, and anything of resale value is offset against the cost of the clearance. Recyclable materials are separated, and only what's left goes to licensed waste facilities.

Do you offer hoarding clearance?

Yes. Our hoarding clearance service is discreet, respectful and planned around what works for you – including splitting the work over several visits if that helps.

Can you clear a property before it is sold?

Yes – we regularly clear properties ahead of sale, including for executors and people downsizing, and can often work to a completion date.

Do you provide free quotations?

Yes, every quote is free and there's no obligation to go ahead.

Which areas around Newcastle do you cover?

Newcastle upon Tyne and everywhere within about 25 miles, including Gateshead, North Shields, South Shields, Tynemouth, Wallsend, Whitley Bay, Cramlington, Gosforth, Jesmond, Heaton and Killingworth. See our areas we cover page for the full list.

How do I arrange a house clearance?

Call us, email, or use the quote form on our contact page. Tell us roughly what needs clearing and we'll arrange a free, no-obligation quote.

Payment

When do I pay?

Payment is due once the clearance is complete and you're happy with it. There's no payment required upfront, and any items of resale value are offset against the cost.

Is there a collection fee?

Not within our local catchment area – see our areas we cover page. Outside that area, a small travel or parking charge may apply, and we'll always tell you in advance.

What happens to items

What if you find money, documents or photos?

We set them aside and hand them back to you, the family, or the executor. We check drawers, pockets, books and boxes as we clear.

What we take

What items do you take?

Almost all household contents: furniture, beds, mattresses, white goods, electricals, carpets, kitchenware, clothes, books, garden furniture, tools and general household waste.

What can't you take?

Hazardous waste such as asbestos, liquid paint, chemicals, gas bottles and clinical waste. We can advise you on how to dispose of these safely.

Need a clearance? Get a fixed price today

Free quotes, careful local team, and as much as possible reused, donated or recycled.

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